Privacy Policy

This Privacy Policy explains how Balance + Strength (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or shop on our website, use our services, or interact with us in any way (together, the “Services”). By using our Site, you agree to the terms outlined below.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website features. We encourage you to check this page regularly to stay informed.

Information We Collect

Information You Provide Directly

When you interact with us (for example, by placing an order, signing up for an account, or contacting us), we may collect details such as:

Name, email, phone number, and address
Billing and shipping details
Account login details (if applicable)
Information you share when contacting customer support

You can choose not to share certain details, but doing so may limit your ability to use some features of our Services.

Information We Collect Automatically

Like many online stores, we use cookies and similar technologies to improve your shopping experience. This may include information such as:

Device and browser type
IP address
Pages viewed and time spent on our Site
Interaction with our emails or ads

Information from Third Parties

We may also receive information from trusted partners, such as:

Payment processors (to confirm your purchase)
Shipping providers (to deliver your order)
Technology partners (like Shopify, which powers our store)

How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Provide customer support and manage your account
Send order updates, returns, or exchange notifications
Improve our website and Services
Detect and prevent fraudulent or suspicious activity
Send you updates, offers, and promotions (with your consent)

Cookies

Cookies help us personalize your experience and keep our store running smoothly. You can manage or disable cookies in your browser settings, but please note this may affect some website features. For more details, see Shopify’s Cookie Policy.

Sharing of Information

We may share personal information with:

Service providers who help us process payments, manage shipping, provide analytics, or support our website
Marketing partners (with your consent, where required)
Legal authorities if required by law
Affiliates or successors in the event of a business transfer

We never sell your sensitive information.

User Content

If you leave a review or post content on our Site, please remember that it may be publicly visible.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16 years of age.

Security & Data Retention

We take steps to safeguard your information, but no method of online transmission is 100% secure. We keep personal data only as long as needed to provide our Services or meet legal obligations.

Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal information
Request correction or deletion of your data
Opt out of marketing communications
Limit or object to certain data processing

To exercise your rights, please contact us using the details below.

International Users

If you are shopping from outside Australia, please note your information may be transferred and processed in other countries.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

📧 contact@balanceandstrength.com.au

Policy date: 28th of August 2025